Privacy Policy
Last Updated on 19 March 2026
Reliable Charge respects your privacy and is committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023.
This Privacy Policy explains how we collect, use, process, and protect your information when you use Reliable Charge services.
1. Information We Collect
Reliable Charge may collect the following categories of data:
Personal Information
- Name
- Phone number
- Email address
- Vehicle details
- Account login credentials
Transaction Information
- Charging session records
- Payment history
- Wallet transactions
Device Information
- Device type
- IP address
- App usage data
- Location data (when enabled)
2. Purpose of Data Collection
Reliable Charge collects data for purposes including:
- Enabling EV charging sessions
- Processing payments
- Providing customer support
- Improving service performance
- Fraud detection and prevention
- Compliance with legal obligations
3. Location Data
Location information may be collected to:
- Identify nearby charging stations
- Enable navigation to charging locations
- Improve service availability
Users may disable location permissions, although some features may be limited.
4. Payment Data
Payment transactions are processed through third-party payment processors including Razorpay.
Reliable Charge does not store full card or payment details on its servers.
Payment data is handled in accordance with the security standards of the payment gateway.
5. Data Sharing
Reliable Charge may share information with:
- Payment processors
- Roaming charging partners
- Customer support providers
- Regulatory authorities where legally required
Reliable Charge does not sell, rent or trade personal data to third parties.
6. Data Security
Reliable Charge uses reasonable technical and organizational measures to protect user data, including:
- Secure servers
- Encrypted communications
- Access control systems
However, no internet-based system can guarantee absolute security.
7. Data Retention
Reliable Charge retains user data only for as long as necessary for:
- Operational requirements
- Legal compliance
- Financial record keeping
Data may be anonymized or deleted once retention periods expire.
8. User Rights
Users may request to:
- Access their personal data
- Correct inaccurate information
- Request deletion of data where applicable
Requests may be submitted to:
support@reliablecharge.com
9. Children’s Privacy
Reliable Charge services are intended for individuals aged 18 years or older.
We do not knowingly collect personal data from minors.
10. Policy Updates
Reliable Charge may update this Privacy Policy from time to time.
Updated versions will be published on the Reliable Charge platform with a revised “Last Updated” date.
11. User Consent
By creating an account or using the Reliable Charge platform, users provide consent for the collection and processing of personal data as described in this Privacy Policy. Users may withdraw consent at any time by contacting Reliable Charge support, subject to applicable legal or operational requirements.
12. Contact Information
For privacy-related inquiries or requests, please contact:
Reliable Charge Support
Email: support@reliablecharge.com
13. Data Deletion and Account Closure
Users may request account deletion by contacting Reliable Charge support.
Upon verification, Reliable Charge will delete or anonymize personal data except where retention is required for legal, regulatory, or financial record-keeping purposes.
14. Cookies and Analytics
Reliable Charge applications and websites may use cookies or similar technologies to improve functionality, analyze usage patterns, and enhance user experience.
15. Governing Law and Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts located in Delhi.