Last updated on Jun 13, 2025
At Reliable Charge, we remain committed to offering dependable EV charging services with complete clarity. This Cancellation and Refund Policy Reliable Charge page explains our cancellation terms, refund rules, and customer support process. Moreover, we want every customer to enjoy a fair and transparent experience.
Eligibility for Refunds
You qualify for a refund under the following refund guidelines:
- Incorrect Charges – For example, when you get billed for a charging session that never occurred or when a duplicate transaction happens.
- Non-Functional Equipment – If a Reliable Charge station does not deliver electricity despite a successful payment, you can request a refund.
- Service Not as Described – When the promised service, such as fast EV charging, remains unavailable, we provide resolution quickly.
Therefore, this service cancellation policy protects customers and promotes accountability.
Reliable Charge Refund Request Timeframe
Please submit all refund requests within 6 months of the original transaction. After this period, requests become ineligible. In addition, timely claims help us resolve cases faster.
How to Request a Refund
To start a refund request, follow these steps carefully:
- Email our support team at support@reliablecharge.com
- Include the following details:
- Full name
- Registered phone number and email
- Transaction ID or session reference
- Date and time of transaction
- A clear explanation of the issue
For further help, please visit our Contact Us page.
Reliable Charge Refund Process and Timeline
Once we receive your request, our support team reviews the details. If we approve your claim, we act quickly:
- We process refunds within 9 business days.
- We credit the amount directly to your Reliable Charge wallet.
As a result, you avoid unnecessary waiting times, and you gain confidence in our Reliable Charge refund process.
Refund Rules and Limitations
However, refunds do not apply in the following situations:
- When the charging session completed successfully and the equipment worked properly
- When most of the service was already consumed (in such cases, partial refunds may apply)
- When issues occur because of external factors like EV malfunctions or weak internet on your device
For further awareness, you can also review the Government of India Consumer Protection Guidelines.
Policy Updates
Reliable Charge may update this payment reversal policy at any time. We publish all updates here with a revised “Last Updated” date. Therefore, we encourage customers to check this page regularly for the latest terms.